Learn How Manufacturers Create Loyal Customers with an Upgrade to Microsoft Dynamics 365 Supply Chain Management
Manufacturers that don't deliver quality products on time are at risk of losing business. You may be interested to know companies that upgrade to Dynamics 365 Supply Chain Management find it easier to track production schedules and keep delivery dates. Here are 4 ways to ensure customer satisfaction with a modern solution. Dynamics 365 Supply Chain Management becomes the production process central nervous system for your entire manufacturing operations. Download our informative report convering the total economic impact (TEI) of implementing Dynamics 365 Supply Chain Management for your manufacturing business.
4 Ways to Exceed Customer Expectations with Dynamics 365 Supply Chain Management
1. Keep Your Promises
We make lots of promises to our customers every single day. We promise to ship on time, that the product will be high quality, and it will be correct. Sadly, few things will sour a customer relationship than breaking a promise.
First, it’s crucial to be able to confidently satisfy your customers’ demand for products. Typically, this starts with three, interrelated questions:
- How much product needs to be produced?
- When to expect delivery?
- What resources will be required?
It's usually difficult for growing companies to quickly and accurately answer these questions. Without a modern and integrated ERP solution, it can be virtually impossible to analyze and act on the staggering volume of data from across the organization. Microsoft Dynamics 365 Supply Chain Management’s production control solution was built specifically to help companies solve this problem. It handles every step of the product lifecycle with deep integration to bring data together from across the organization.
2. Prepare for Impact
Dynamics 365 Supply Chain Management’s Engineering Change Management solution gives your company greater visibility into changes across your products’ lifecycles. Workflows are embedded and automate the processes such as product release and acceptance. In this way, you can ensure the right people get involved and take action when engineering change orders and requests take place.
In addition, you can optimize planning by automating the updates to the scheduling engine to quickly locate sufficient resources for all your jobs based on real-time capacity and current constraints such as staff on PTO or out sick. From there, you can utilize visual scheduling to monitor material availability and optimize inventory.
3. Keep It Moving
Preventive action is ideal, especially when it comes to occurrences that can impact on-time production. Dynamics 365 Finance and Supply prepares you for this by including connectors to IoT data. By using the Sensor Data Intelligence Add-in to Dynamics 365 Supply Chain Management you can improve throughput, quality, and uptime so you can boost resiliency and productivity by ensuring the Manufacturing Execution Systems run out-of-the-box 24x7 without latency. Insights from the factory floor sensors help you improve the Overall Equipment Effectiveness and enable your teams to get near real-time visibility of process performance.
4. Ensure Ongoing Quality
Improve product quality by ensuring all product data is complete, accurate, and easily accessible throughout the product lifecycle. Microsoft Dynamics 365 Supply Chain Management organizes and captures all product changes so it’s controlled and documented. Dynamics 365 Supply Chain Management can help you manage product changes at all stages of production: from initial prototype all the way to production so your teams can respond faster to maintain consistently high levels of product quality.
Exceed customer expectations in the future by leveraging customer feedback and market insights to drive product changes that serve to enhance product usability, functionality, and reliability. Dynamics 365 Supply Chain Management includes workflows to help streamline new product introductions by walking through readiness checks to ensure that product information is up-to-date, complete, and accurate.
Rely on the Trusted Microsoft Experts at Clients First
We support Acumatica, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management (FKA Finance and Supply or Finance and Operations or D365F&O) evolved from Dynamics AX (FKA Axapta) and Dynamics 365 Business Central. We’re a Microsoft Gold ERP Partner, a Certified Cloud Service Provider (CSP), and an Acumatica Gold Partner.
Industry Expertise and Experience – Clients First consultants have direct experience in the industries we support. The Clients First Texas office is known for its vertical expertise in manufacturing, job shops, maintenance, repair, and overhaul (MRO) for aviation or heavy equipment organizations. We have completed the upgrade to Dynamics 365 Supply Chain Management for our ProMRO solution and are currently rolling out a global implementation with one of our customers. We have customers in other industries, too, including make-to-order/engineering job shops, project manufacturing, field services, and wholesale distribution.
Nothing replaces a live presentation so please contact us to schedule a demonstration for your business.
Email our office at Dallas/Fort Worth, Texas, or call 800.331.8382. We're located in Dallas, Texas and service companies worldwide.